Scheduling phone calls enables us deliver better service to all our clients. Here are 8 reasons why:
1. We Prepare For Your Call
We can research the situation if needed, pull up your website, talk to developers beforehand, and do anything else we need to to give you the best answers or solutions we have in the quickest amount of time
2. We Give Our Undivided Attention
The nature of our work requires a lot of focus. Multi-tasking and distractions result in mistakes. If you call while we’re in the middle of something else you won't get our full attention and neither will the other client we were focusing on at the time of your call.
3. We Save You From Playing Phone Tag
Time is money and phone tag is expensive. We don’t want our staff or yours spending time on voicemails that could be spent taking care of customers or finding new ones. It’s all too easily avoidable.
4. We Answer Quick Questions Even Quicker by Email
There's no such thing as a quick question if you might need to play phone tag all day to get your answer. If it's a quick question on the phone it should be a quick question to email. If it's too hard to explain in an email then it probably warrants a scheduled block of time to discuss.
5. We're a Small Team of Experts
We don’t have a call center of 20-year-old kids who will all give you different answers to the same question. Every person you talk to at InsuranceSplash has multiple years in both the insurance business AND the online marketing world. We're worth waiting for.
6. We Can Get Started on An Email Immediately
Sending an email adds an item right into our todo list. Whether we’re available or not when you send it we’ll be able to act on your message in the soonest possible time. Send a clear email and move on with your day vs. leave a message and you still have more work to do.
7. We Found That “Call Me Whenever You're Free” Doesn't Work
We tracked every time a client asked us to give them a call “whenever we had a chance” over the course of one month and found that we connected with the client on the first call less than half the time (47%). In almost 1 out of 4 instances we weren't even able to connect with the client in the same day. (23%) That's a waste of everyone's time and it's not good customer service!
8. We Can Always Be Available for a Scheduled Call
We can’t promise to pickup the phone whenever you need us. But we can always promise to be available for a scheduled call. We'd rather promise what we know we can offer than leave you frustrated with expectations we cannot meet.
But What If It's An Emergency?
If it's an emergency and you can't schedule a call right away send us an email with "Emergency" in the subject line. You'll get a faster response than any voicemail you could leave.
1. We Prepare For Your Call
We can research the situation if needed, pull up your website, talk to developers beforehand, and do anything else we need to to give you the best answers or solutions we have in the quickest amount of time
2. We Give Our Undivided Attention
The nature of our work requires a lot of focus. Multi-tasking and distractions result in mistakes. If you call while we’re in the middle of something else you won't get our full attention and neither will the other client we were focusing on at the time of your call.
3. We Save You From Playing Phone Tag
Time is money and phone tag is expensive. We don’t want our staff or yours spending time on voicemails that could be spent taking care of customers or finding new ones. It’s all too easily avoidable.
4. We Answer Quick Questions Even Quicker by Email
There's no such thing as a quick question if you might need to play phone tag all day to get your answer. If it's a quick question on the phone it should be a quick question to email. If it's too hard to explain in an email then it probably warrants a scheduled block of time to discuss.
5. We're a Small Team of Experts
We don’t have a call center of 20-year-old kids who will all give you different answers to the same question. Every person you talk to at InsuranceSplash has multiple years in both the insurance business AND the online marketing world. We're worth waiting for.
6. We Can Get Started on An Email Immediately
Sending an email adds an item right into our todo list. Whether we’re available or not when you send it we’ll be able to act on your message in the soonest possible time. Send a clear email and move on with your day vs. leave a message and you still have more work to do.
7. We Found That “Call Me Whenever You're Free” Doesn't Work
We tracked every time a client asked us to give them a call “whenever we had a chance” over the course of one month and found that we connected with the client on the first call less than half the time (47%). In almost 1 out of 4 instances we weren't even able to connect with the client in the same day. (23%) That's a waste of everyone's time and it's not good customer service!
8. We Can Always Be Available for a Scheduled Call
We can’t promise to pickup the phone whenever you need us. But we can always promise to be available for a scheduled call. We'd rather promise what we know we can offer than leave you frustrated with expectations we cannot meet.
But What If It's An Emergency?
If it's an emergency and you can't schedule a call right away send us an email with "Emergency" in the subject line. You'll get a faster response than any voicemail you could leave.